June 24, 2020No Comments

Designing for voice

In the future people will use their voice to access the internet as often as they use a screen. We’re already in the early stages of this trend: As of 2016 Google reported 20% of searches on mobile devices used voice, last year smart speakers sales topped 146 million units — a 70% jump from 2018, and I’m willing to bet your mom or dad have adopted voice to make a phone call or dictate a text message.

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January 31, 2017No Comments

Designing a successful donation appeal

Each year, there’s a small window when the holiday season combines with a rush to make end-of-year tax deductions. It’s precisely this time of year that most nonprofits rely on to generate a significant portion of their annual revenue. While at Kiva we’re not as reliant on the month of December as some nonprofits, due to optional donations people make throughout the year, we still raise a significant portion of our annual operating revenue over a short one week period. This year we raised over $1 million (our goal was $800k) dollars from 43,560 individual donors making it our most successful fundraising campaign ever. The results were a whopping 36% improvement on the previous year’s results.

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June 17, 2016No Comments

The story behind Kiva’s redesign

As promised this post on Medium goes into more detail about the process of redesigning the Kiva website. I was honored to lead the project and collaborate with numerous creative individuals from the talented team at SY/P, to Marty Grasserand Marian Chiao who designed the new Kiva logo and of course the incredible team we have at Kiva.

June 7, 2016No Comments

Announcing Kiva’s redesign and rebrand

At Kiva we just released the largest, most ambitious redesign and rebrand within the organization’s ten year history. It’s rare to have the opportunity to undertake a holistic redesign in conjunction with rebranding so I feel lucky to have played a major role leading the effort to design a new user experience and craft a new brand.

I’m working on a detailed write up about the design process but I’ll start by sharing the drivers for undertaking the redesign.

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January 2, 2015No Comments

Trading Photoshop for Sketch 3

With new design and prototyping tools hitting the market every few months, the pace of software development that targets designers is accelerating. While it’s great to see the attention being given to improving software that we as designers use, I’m typically slow to adopt new tools. Maybe I’m set in my ways, but I find the learning curve often outweighs any new power or efficiency gains that I’ll receive.

Of course, there are always exceptions. Sketch 3 from Bohemian Coding is one of them.

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August 26, 2014No Comments

Kiva’s Design Space

In a recent post I talked about how to create an environment for successful design. One way we’ve gone about this at Kiva is by transforming an under utilized conference room into a dedicated design space. The room is filled with white boards, prototyping bins and my favorite—Play-Doh. There are 24 different colors to choose from and it’ll instantly make you feel like a kid again—that’s the point. When you’re in Kiva’s design space (where plenty of Play-Doh is on hand) we want you to return to your childhood. You’ll never hear a child say they’re not the “creative type” or they can’t draw. Kiva’s design space is built to bring out the creative side of everyone from engineers and product managers to legal and accounting. We accomplish this by making it easy—putting the materials at your fingertips—and providing helpful, simple guidelines to activities like brainstorming or conducting research.

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June 30, 2014No Comments

An Environment for Successful Design

Each year I work as a designer I devote less and less time to traditional ‘design’ work, like creating wireframes, aesthetic layouts or prototyping interactions. These days I spend most of my day establishing an environment for successful design to occur. For me, this shift has greatly accelerated in the past few years, partially due to specific needs at Kiva, but also, a general shift within Silicon Valley has occurred which has significantly broadened the role of ‘design’ within an organization.

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August 13, 20132 Comments

Lost in Translation: The Minimal Viable Product

Talk with anybody involved with software development these days and there’s a good chance you’ll hear about minimal viable products. Over the past few years the phrase has exploded in popularity, largely due to Eric Reiss’ book The Lean Startup, where he proposes entrepreneurs leverage a continuous innovation as a means of product development. At this point the term is being tossed around everywhere—from two person start-ups working in coffee shops to large development teams building software for the major names throughout Silicon Valley.

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July 12, 2013No Comments

User Research at Kiva

In a post earlier this week I talked about my six month blogging hiatus. In actuality it was limited only to this website. I kept my writing skills sharp (I mean sharp in the same way the thirty-year-old knives at your parent’s house are sharp) with the occasional post on the Kiva blog. These pieces have generally focused on changes to the website, but I wanted to highlight one that detailed how we do user research at Kiva.

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